Tables and trash kept clean by staff Towels available to exchange when wet Room was clean and comfortable. Toddler only areas up to adult only areas! Lots of life guards actively patrolling the water park Food was good and not as expensive as others have complained about in reviews Yes a bottle of water was $4 but we kept the empties and refilled them. Waterpark was a blast, something for all ages. Well from the moment we walked in to the moment we left we had nothing but a wonderful, friendly and clean experience! Check in was fast, informative and friendly Parking was very easy and close to the entrance to the hotel wing with carts available to carry in all of your stuff! Room was pleasant, came as described and was very clean and comfortable. When staying at the resort waterpark admission is included in the price! Having read tons of reviews of bad experiences we had already prepared ourselves for disappointment but knew the kids would have fun. Our family of 5 adults and two toddlers just returned from a two night stay in a 2 bedroom family suite. It is ridiculously expensive here and everyone left unhappy.… Needless to say me and my family will not be back. Our entire last day was wasted and the entire experience there was unlike anything I have ever dealt with. He was very pleasant to speak to but we have already been waiting in our room hours for someone to deal with our issues. We asked someone to call her back to the room and they sent a different manager. They were very nice to us, however the manager stood with her hands folded in the corner and when they were done taking our report, basically ran out of our room without saying anything to my family. Even still, one shower and everyone was falling, little late for bath mats. When they got there they checked out my mother and nephew who got hurt the worst and said we should of requested bath mats at the front desk, as if we knew there were bath mats available. We told her our issues and she brought EMS to our room. We asked her to talk in private because she wanted us to air our complaint in front of a family getting coffee and treats at the lounge and even was rude about that. First the employee at the Emerald Lounge was rude when she was bringing back the manager to speak to us, and then the manager could absolutely careless. We decided to tell a manager about what happened the next day since this happened later at night. The bathroom shower was deep to get into and was so slippery that 4/6 guests fell while showering. Hotel rooms are dirty and my entire family was grossed out by the yellow pillows on our beds. Valet told us anything we needed from our cars just text concierge and they will handle it, well first day we asked them to retrieve some sunglasses and they told us to come to the lobby, when we got to the lobby they handed my car keys and told me where my car was parked to get them myself. You are better off paying al a cart for the "perks" they offer. The concierge service is horrible and they never get back to you when you reach out. The fancy wristbands do absolutely nothing for you. The one who checked me in was nice but mentioned how I should not buy coffee from anywhere in the resort because they have the same coffee (cool I thought) except for the fact that they do not open til 9am so your stuck waiting for free coffee and snacks. Hotels near Stroudsburg School of Cosmetology Stroudsburg, PA.Hotels near Pocono Outdoor Adventure Tours.Hotels near Gorilla Grove Treetop Adventures.Pocono Manor Hotels with Air Conditioning.Kalahari Resorts & Conventions - Poconos Pool.Kalahari Resorts & Conventions - Poconos Rooms.Kalahari Resorts & Conventions - Poconos Gym.Kalahari Resorts & Conventions - Poconos Features.Hotels near Kalahari Resorts & Conventions - Poconos.
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